Refund Policy

Refund Policy

Refund Eligibility

Refunds are granted based on the terms and conditions associated with your cruise booking, including fare rules, cruise line policies, and cancellation guidelines. These conditions must be reviewed and fulfilled in order to qualify for a refund.

Refund amounts and any applicable deductions (such as cancellation or administrative fees) are determined by the fare type and refundability status at the time of booking. Refunds may be applicable in cases such as guest-initiated cancellations within the permitted timeframe, cruise cancellations by the cruise line, or service failures like significant itinerary changes or denied boarding.

Processing Time

Refund requests are typically processed within 7 to 14 business days from the date of submission. However, this may vary depending on the cruise line, payment processor, or any third-party service provider involved in the transaction.

Payment Reversal

Approved refunds will be credited back to the original method of payment used during the booking process. In cases where payment was made via credit/debit card, reversal times may vary depending on the issuing bank or financial institution. For alternative payment methods (e.g., wallets or bank transfers), timelines may differ.

Non-Refundable Bookings

Certain bookings, such as those under discounted fares, last-minute deals, or promotional packages, may be classified as non-refundable. These will be clearly marked at the time of booking, and no refunds will be processed for such transactions unless otherwise stated by the cruise operator.

Requesting a Refund

To request a refund, please log in to your account and navigate to the booking management section, or contact our support team at support@contactfreeline.com with your booking reference and details. All refund requests are subject to verification and approval.