Cancellation Policy

Cancellation by Customer

– All cancellation requests must be submitted in writing via your registered account or emailed to our support team.

– Cancellations are handled at the sole discretion of ContactFreeLine.com, in accordance with the cruise line's cancellation policy and the fare rules at the time of booking.

– A cancellation fee may apply based on the timing of your request, fare type, and cruise operator guidelines.

– For refundable bookings, the eligible amount will be returned to the customer after deducting applicable cancellation and service fees.

Cancellation by ContactFreeLine.com

– In rare cases, we may cancel a booking due to unforeseen circumstances such as cruise line schedule changes, natural disasters, technical issues, or other emergencies beyond our control.

– In such cases, we will notify affected customers as soon as possible, and either arrange an alternative cruise option or offer a full refund, based on cruise line policy and customer preference.

– Final refund or rebooking decisions may be subject to the terms and conditions of the cruise line or third-party service providers involved.

Non-Refundable Reservations

Certain discounted or promotional cruise fares may be non-refundable. This will be clearly stated at the time of booking. Customers are encouraged to review fare rules carefully before confirming their reservation.

Late Cancellations and No-Shows

Any cancellation made within 24 hours of departure or failure to check-in for the cruise (no-show) may result in forfeiture of the full booking amount, with no refund provided.